Privacy Policy

Last updated: September 2025

WildlifeCam Limited (“WildlifeCam”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We only collect and use personal data where it is lawful and fair to do so. We do not sell or rent your personal data.

Who we are (Data Controller)

WildlifeCam Limited is a company incorporated in Scotland, Company No. SC753780. 
Registered office: Tinwald Downs Rd, Heathhall, Dumfries DG1 3SJ 
Contact: [email protected]

We are a UK retailer of wildlife cameras, night vision, thermal imagers and related accessories.

How we collect your information

You can browse most of our website without providing personal data. We collect information when you:

• Create an account or update your profile
• Place an order on our website or by telephone
• Subscribe to newsletters or marketing updates
• Enter a competition, promotion, or survey
• Contact us by email, phone or post
• Interact with us on social media
• Use our website (via cookies and similar technologies – see Cookies)

What Information We Collect

Identity & contact data – name, billing and delivery addresses, email, phone.

Order & payment data – items purchased, payment method details (processed securely by our payment providers; we do not store full card details after the transaction).

Account data – login/email, order history, preferences.

Technical & usage data – IP address, device/browser info, pages visited, clickstream, time on page, errors (see Cookies).

When you place an order, your payment is processed securely by our payment providers (e.g. SagePay, Opayo, PayPal, Stripe, Klarna). We do not store full card details once the transaction is complete.

We may also collect technical data such as your IP address, browser type, and browsing behaviour on our website (see “Cookies”).

How we use your information (lawful bases)

We process your personal data under one or more of the following bases:

• Contract: to process and deliver your orders, manage your account, provide customer support.
• Consent: when you opt in to receive our newsletters or other marketing communications. You can withdraw consent at any time.
• Legitimate interests: to improve our website and services, prevent fraud, and communicate with existing customers about similar products they may find useful.
• Legal obligation: to meet tax, accounting and regulatory requirements.

We use your information to:

• Processing new and repeat orders; verifying identity and payments
• Fulfilling delivery and providing order updates
• Responding to enquiries and providing customer service
• Sending service messages and, where permitted, marketing communications
• Improving site performance and user experience

We may share anonymised, aggregate statistics (e.g., traffic patterns) with partners for analysis. 
These do not identify individuals.

Email marketing

If you sign up for newsletters or promotions, we will use your name, email (and occasionally phone) to send relevant WildlifeCam news, offers and content. We use trusted third-party email providers to send these communications.

You can unsubscribe at any time via the link in our emails or by contacting [email protected]. We periodically remove inactive subscribers.

Cookies

We use cookies and similar technologies to help our site work properly, remember your preferences, and understand site traffic. We do not use cookies to store sensitive personal information.

You can manage or disable cookies via your browser settings. Some features may not function without certain cookies.

For full details, including cookie categories (necessary, functional, analytics, marketing) and how to manage preferences, please see our Cookie Policy.

Data retention

We keep personal data only as long as necessary for the purpose it was collected or to meet legal

obligations. Typical retention periods:

• Orders and payment records: up to 6 years (legal/tax requirements)
• Customer service enquiries: typically 12 months after resolution
• Marketing data: until you unsubscribe or withdraw consent (we review regularly)

A copy of our retention policy is available on request.

Who has access to your information

We do not sell or rent your personal data.

We may share your data with trusted service providers acting on our behalf, such as payment processors, couriers, IT/hosting, email platforms, website developers, and customer service tools.

They only receive the minimum data necessary, must keep it secure, and must not use it for their own marketing.

We may also disclose data:

• To comply with the law, regulation, or valid legal request
• To enforce our terms or protect our rights, property, or safety

Couriers services DPD, Royal Mail and Parcel Force. Marketing Platforms Campaign Monitor.

International transfers

If we transfer personal data outside the UK, we will ensure appropriate safeguards are in place (e.g., UK adequacy regulations, ICO-approved standard contractual clauses), so your rights remain protected.

Security

We take security seriously and use measures such as:

• HTTPS/SSL encryption site-wide
• Secure payment gateways; no full card details stored on our servers
• Access controls and staff confidentiality obligations
• Regular vulnerability and malware scanning

No online service is 100% secure. Please keep your account password confidential and change it regularly.

Data breach notification

If we become aware of a personal data breach that may pose a risk to your rights and freedoms, we will notify the ICO within 72 hours where required and inform affected individuals without undue delay.

Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data (where applicable)
• Restrict or object to processing (including marketing)
• Withdraw consent at any time (for processing based on consent)
• Data portability (where applicable)
• Complain to the UK Information Commissioner’s Office (ICO)

We respond to valid requests within one month (extendable by two months for complex requests). 
To exercise your rights, contact [email protected]. 
ICO: https://ico.org.uk

Children’s privacy

We do not knowingly collect data from children under 18. If you are 18 or under, please obtain parental/guardian consent before providing personal information.

Links to other websites

Our site may include links to third-party sites. Those sites have their own privacy policies; we are not responsible for their content or practices. Please review their policies before submitting personal data.

Changes to this policy

We review this policy regularly and will post updates on this page. Please check back to stay informed.

Contact us

Questions or concerns about this policy? 
Email: [email protected] 
Post: Tinwald Downs Rd, Heathhall, Dumfries DG1 3SJ

You also have the right to contact the ICO directly at www.ico.org.uk.